Purolator USA Opens Los Angeles Branch

JERICHO, NY – February 1, 2008 -- Purolator USA, the small-package and freight forwarding subsidiary of Canada’s largest integrated distribution services company, has announced the opening of its newest branch office in Los Angeles.  The new branch services Purolator USA customers that ship regularly to Canada and within the U.S. from southern California, Arizona and Nevada.
 
“Purolator USA is pleased to provide businesses in this region with new options in choosing the transportation solutions that best fit their needs,” says Branch Manager Barron Terris.  “We really stand out from our competitors because of our flexibility in developing unique transportation plans for each customer, and for our high level of customer service.”
 
Because Purolator USA is the subsidiary of Canada’s largest transportation services provider, the company has access to an established distribution network in Canada.  Purolator USA’s direct link to Canada also means that it can offer unmatched experience in navigating U.S./Canadian customs regulations and procedures.
 
“Our well-established distribution network means that we can usually deliver customers’ goods faster than our competitors can,” says Terris.  “Going forward, we will also be able to offer transportation solutions that avoid costly distribution center stopovers.”
 
In addition to its expertise transporting goods into Canada, Purolator USA also offers small package and express delivery services within the United States.  Service is available between several city-pairs, including Los Angeles-Phoenix, Los Angeles-Las Vegas and Los Angeles-Bay Area.  “We recently added the domestic service option, and it has already proven to be superior to services offered by our competitors,” says Terris.
 
Purolator USA also stands apart from the competition because of its strong commitment to customer service.  Every Purolator USA customer is assigned a client relations representative (CRR) who ensures that the best possible transportation solution is in place to meet each customer’s unique needs.  CRRs are also available to address any last-minute changes that may arise, to anticipate any problems, and to advise customers about their transportation options.
 
“With Purolator USA, customers get a service rep who knows their name and understands their business.  Our CRRs are just a phone call away.  With our competitors, customer service often consists of an 800 number and endless time spent on hold, or getting bounced from person to person,” Terris said.
 
Purolator USA doubled the size of its U.S. office network during the past 12 months, with branches or gateways now operating in Los Angeles, Seattle, Chicago, Detroit, Dallas/Ft. Worth, Philadelphia, Raleigh/Durham and Newburgh, NY.

For more information about Purolator USA, please visit www.purolatorusa.com