Client Relations Representative - LAX
Purolator USA is currently looking for a Client Relations Representative, to join the growing team in the LAX, Los Angeles, California Area.
Responsible for maintaining and supporting customer needs and requirements in a
designated geographical area. Serves as the primary point of contact for
designated customers - insures customer's needs are addressed in a timely
fashion and that consistent contact is maintained on a regular schedule.
Responsibilities
:
-
Responsible
for developing long-term partnerships with current customers and serves as
the face of Purolator to the customers.
-
Responsible
for developing relationships with key personnel in the distribution,
finance, account and customer service areas for each customer in their
territory.
-
Properly
set up accounts internally.
-
Liaison
with counterparts in sales and operations to seamlessly implement new
accounts and ensure that the customer has relevant Purolator contact
information.
-
Keeps
records and creates reports on all phases of activities for customers and
internal departments.
-
Handles
all customer service related issues presented by the sales team (i.e.:
service failures, operational changes or problems, shipment status
inquiries (track & trace), pre-print supplies, service information,
scheduling pick-ups, corrections on shipments & returns).
-
Interacts
with warehouse personnel and Service Quality to ensure that all client
shipments are moving.
-
Preparation
and implementation of special customer services on demand as identified by
the Sales team or customer (i.e.: service performance surveys, special
customer communication, etc.)
-
Special
projects or customer requests as needed
-
Additional
responsibilities as identified by management.
Qualifications:
-
Minimum Bachelors degree or equivalent work experience
with 3 - 5 years customer service experience. Transportation or
Freight Forwarding experience a plus.
-
Exceptional
Organizational Skills a must.
-
Proven
track record of strong Customer Relationship Building Skills
-
Exceptional
Communication skills, both oral and written, a must
-
Ability
to handle multiple tasks in a fast-paced environment
-
Ability
to strategically orchestrate many resources
-
Identify,
address and resolve challenges in a forthright manner
-
Proficient
in MS Office a must.
Purolator USA provides a competitive
benefits including:
-
Health
Care including Medical, Dental, Vision, Prescription Drugs
-
401k
with Employer Company Match
-
Company
Paid Life Insurance
-
Disability
/ Income Protection
-
Optional
Life Insurance
-
Employee
Assistance Program
-
Tuition
Assistance
-
Flexible
Spending Account Program
-
Paid
Time Off
-
Incentive
Bonus Plan
If you are a qualified candidate, and you are interested in
a challenging career with a growing organization that values it's employees,
please e-mail your resume to USAHumanResources@Purolator.com
or send your resume by fax to 516-706-1096.
Purolator USA offers a competitive salary with a comprehensive benefits package
including medical, dental, vision, 401k match, tuition reimbursement and
incentive bonus plan.
If you are interested in a challenging opportunity and feel you have the
requirements to join our team, Apply Now by
sending us your resume for consideration.
EEOC
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